Internet you can trust to stay connected

Internet you can trust to stay connected

Serving you fast and reliable internet as Ontario’s #1 internet provider.

Internet Packages

Check what services are available at your address.

Internet Packages

Show packages: All | Popular All | Popular
Sort: Low to High | High to Low Low to High | High to Low
Show packages: All | Popular All | Popular
Sort: Low to High | High to Low Low to High | High to Low

Home Cable 1000

Download Speed 1000 Mbps 30 Mbps Upload

Unlimited Monthly Usage

Ideal for households of: 5 or more

Check availability to see pricing information.

Free transfer or $25 installation fee.

Home Cable 300

Download Speed 300 Mbps 20 Mbps Upload

Unlimited Monthly Usage

Ideal for households of: 5 or more

Check availability to see pricing information.

Free transfer or $25 installation fee.

Home Cable 100

Download Speed 100 Mbps 10 Mbps Upload

Unlimited Monthly Usage

Ideal for households of: 5 or more

Check availability to see pricing information.

Free transfer or $25 installation fee.

Home Cable 75

Download Speed 75 Mbps 10 Mbps Upload

Unlimited Monthly Usage

Ideal for households of: 5 or more

Check availability to see pricing information.

Free transfer or $25 installation fee.

Home Cable 50

Download Speed 50 Mbps 10 Mbps Upload

Unlimited Monthly Usage

Ideal for households of: 5 or more

Check availability to see pricing information.

Free transfer or $25 installation fee.

All packages include:

24hr sales & support

Our sales and support desk is open around the clock. Our office is open 8 am - 6 pm weekdays for equipment pickups and payments.

No contracts

We provide our services on a month-to-month basis, no contract required. Accounts are billed on the 1st of the month for that month's service.

No haggle pricing

We believe in simple, friendly pricing. Everyone pays the same price for the same package. No bundling required, and no time-limited sales.

How do I switch my internet provider?

Switching is easy. Sign up online or by phone, even before you contact your existing provider.

1

Sign up

Enter your address, choose a package and complete your sign up!

2

Say goodbye

Let your current provider know you’ve switched things up.*

3

Connect

On your installation or activation date, connect your Start.ca modem.

4

Get online!

That’s it. Time to go enjoy your new internet service!

1

Sign up

Enter your address, choose a package and complete your sign up!

2

Say goodbye

Let your current provider know you’ve switched things up.*

3

Connect

On your installation or activation date, connect your Start.ca modem.

4

Get online!

That’s it. Time to go enjoy your new internet service!

Switch Today
*If it makes you feel better, you can tell them that it’s not them, it’s you.

Internet that’s friendly

We don’t like contracts. With us, you pay month-to-month and can make changes to your services whenever you need. Our friendly sales and support teams are available 24/7, so you’ll always have help when you need it.

Check Availability

Who we are

Start.ca is a family of nearly 200 individuals based in London, Ontario, who share a common belief that telecommunications should be simple, friendly, and affordable. As our network of customers continues to grow, we are changing what internet service looks like in Ontario, one customer at a time.

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Customer Feedback

Find out why our neighbours love us.

  • 5 Stars

    “If you're looking for an internet service provider, go with Start.ca. Haven't had any outages in the 3 years we've been with them and every time we he...”

    Mazna Ahmad, via

  • 5 Stars

    “Awesome company, good service, cares about its clients, is local and supports their local community. If you're looking for a new provider that won't r...”

    Cara Elliott, via

  • 5 Stars

    “I am a new customer and so far I am blown away. The customer service is great, the switch from my old service to Start was a breeze, and the speed is ...”

    Ronnie Curry, via

  • 5 Stars

    “Just signed up and wow what a smooth deal! Great Internet at a great price. Why didn't I do this years ago?”

    Ryan Burgener, via

  • 5 Stars

    “They have always been friendly and the only downtime I ever notice is in the middle of the night (which most people sleep through) and it's very short...”

    Kate Quang, via

  • 5 Stars

    “I have been a customer for more then 5 years and I love them. The suport staff are quick, efficient and help get problems fixed. And even get you the ...”

    Jenn Hatfield, via

  • 5 Stars

    “Spent almost 2 hours with me trying to get my internet working again - Good customer service, didn't get frustrated with my lack of knowledge. Glad i...”

    Jill Amanda, via

  • 5 Stars

    “Great prices and great service! They are exceptional.”

    Karen Schison, via

  • 5 Stars

    “I really love my service. If there is any problems they are right on top of it. I would recommend them to everyone.”

    Kelly Lynn Lozon, via

  • 5 Stars

    “Haven't even had it installed yet but am so impressed with the customer service (Tyler, definitely deserves recognition) that I just received I'm sure...”

    Angela Jones-VanGrootel, via

  • 5 Stars

    “Tell me one other company that not only lowers their prices, but doesn't require you to yell and scream to get the same prices as new customers. Then,...”

    Jody Bourgoin, via

  • 5 Stars

    “Such an amazing company! Their service is great and so is their customer service. The price is right too!”

    Larissa Field, via

  • 5 Stars

    “This is an updated review of Start.ca for 2018. Start.ca is an exceptional internet provider with lightning fast speeds, excellent prices, reliable se...”

    JP Nicholas, via

  • 5 Stars

    “Your customer service has been fantastic, paired with an excellent price for your internet service. I'm glad I took the jump over to you, my only regr...”

    Jeff Unger, via

  • 5 Stars

    “You guys are great - Called about a issue a few days ago, was resolved overnight but you took the effort to follow up with another call to make sure e...”

    Jason Goldring, via

  • 5 Stars

    “Start is amazing! I've been extremely impressed with how quickly Customer Service replies (with a personal response, not just an automated reply). Whe...”

    Sarah Wilson, via

  • 5 Stars

    “Been with them for over 2 years and not a single issue. Excellent customer service, the only company you can talk to at 10pm at night on a public holi...”

    Carl Mendes, via

  • 5 Stars

    “I have been a customer for 22 years now. Rarely an issue and present day tech support is wonderful and 'back in the day's tech support was phenomenal,...”

    Jim Howarth, via

  • 5 Stars

    “Whenever I contact the support team, they are always very nice and friendly when I have questions about my internet. They are very concise and able to...”

    Racquel Lynn Creces, via

  • 5 Stars

    “Been with Start.ca for over a year now and I absolutely love them. Connection speeds are fast and customer service is amazing. I recommend them to eve...”

    Brittney Victoria, via

  • 5 Stars

    “Amazing internet service. Unlimited usage and fast speeds. Been with them for almost 4 years and always great service. I've never had an outage or ser...”

    Chris Caissie, via

  • 5 Stars

    “Been with Start.ca for Internet since 2013 and love them! Have sent 3 referrals too.”

    Geoff Kirkland, via

  • 5 Stars

    “Services entirely as offered and billed. Customer service is A++.”

    Scott Westbury, via

  • 5 Stars

    “Excellent services, been a client for more than 2 years with no complaints.”

    David Jones, via

  • 5 Stars

    “I have been with Start.ca for about a year now, this is the first time I've had to call customer support (mixup on my end) and they were absolutely wo...”

    Sydney Thain, via

  • 5 Stars

    “Service is excellent! I will continue to recommend and be a customer. Customer service has been fantastic and fanatical. They now have unlimited bandw...”

    Eric McElroy, via

  • 5 Stars

    “Amazing company, amazing service. Speed increased and bill lowered twice since being with them.”

    Hugh Genge, via

  • 5 Stars

    “I cannot express how spectacular Start is - from the service, technician and customer service. It has been amazing. If all companies were as great as ...”

    Karen Hanna, via

  • 5 Stars

    “I've been a huge advocate for Start.ca in the past, and I continue to do so. Small hiccups in service sometimes, however they are no fault of the serv...”

    Mitch Sabourin, via

  • 5 Stars

    “Best customer service I have ever had the pleasure of dealing with. Very knowledgeable staff. Great value on the service provided. I have recommended ...”

    Trevor Bennett, via

  • 5 Stars

    “I really love the uninterrupted fast service I receive. The tech support and customer service agents are always super nice and beyond helpful! Keep up...”

    Joy Marie, via

  • 5 Stars

    “Super fast, and friendly service. No insane wait times when you call. Great pricing and internet speeds.”

    Hector T Greymon, via

  • 5 Stars

    “They are simply the best ISP I have ever been with. The speeds are constantly fast, never have had any downtime and if you have a problem with your se...”

    Wayne Meunier, via

  • 5 Stars

    “Absolutely the best ISP of all time. Ever. Amazing customer service, great speed, fair prices, and almost never any problems. And the few problems I h...”

    Sean Saunders, via

  • 5 Stars

    “Thank you Start.ca for making the service move to my new address so easy! Great company to work with.”

    Dallas Boychuk, via

  • 5 Stars

    “I've been with Start for about 6 years now. I've never had an issue in that time. Set up was quick and easy, customer service always answers the pho...”

    Alyssa Zill, via

  • 5 Stars

    “Been with start for around 2 years and I love them! I've had little to no issues in terms of their services and almost no internet interruptions. So g...”

    Katrina Carson, via

  • 5 Stars

    “A great service, the best I had and I recommend it to everyone who is looking for fast and reliable internet. Their services are the best and there is...”

    Pierre-Alexandre Julien, via

  • 5 Stars

    “I’ve had nothing but positive experiences with Start.ca. Customer service was amazing, great value for the money.”

    Jenn Eskritt, via

We're here to answer your questions.

Check out our frequently asked questions and contact us if you still need help.

  • How long does it take to switch my internet service to Start.ca?

    We can generally get you up and running in 5-10 business days, depending on what type of internet service you select and whether you’re transferring an existing service.

  • What does unlimited internet mean?

    Unlimited internet refers to the amount of data you can download each month. Most of our internet service plans have no download limit, which means they also have no overage fees :)

  • What internet plan should I get?

    This depends largely on two things: how many people will be using it, and for what. A household of two people may find one of our “light” packages is perfect, while a family of four (or more) is likely going to get the most of our heavy usage internet plans.

    Need help deciding? Call us toll free at 1-866-434-5888.

  • When will I get my first bill?

    Since we offer a “pay-as-you-go” system, your first payment is collected when you sign up with us, which includes your installation fee (if any), your first month of service, and any equipment fees.

  • Will you call before my internet installation date?

    Yes! We will call and go over the details of your order, including the time and date of your installation or transfer.

  • Will I get an order confirmation?

    Yes. We will send you an email (and call you) within 48 hours of when you sign up to confirm that everything is scheduled and lined up for your internet service activation date.

  • Does my installation need an on-site visit?

    Most cable service transfers don’t require a visit from a technician. However, if you’re setting up a new cable internet service, then a visit from a technician is needed.

  • What’s the difference between a modem and a router?

    To get connected to the internet, you need a modem. A modem creates the connection to your internet service provider (hopefully us!).

    If you want to get multiple computers, smartphones, tablets and gaming consoles online then you’ll need a router. A router connects to the modem and shares its connection, giving your devices access to the internet.

  • I already have a modem. Is it compatible with Start.ca internet service?

    If you already own a modem, and it is not locked to another internet provider it's possible that you can use it with your Start.ca internet service.

    Click here to see our list of compatible modems.

  • What should I do if I’m having internet issues?

    New! StartCare self-help mobile app, available on Google Play and the App Store.

    If you’re experiencing slow speeds, excessive buffering, spotty Wi-Fi coverage, or other network issues, StartCare can help.

    The app lets you run network scans from the comfort of your home, then provides you with step-by-step instructions on how to resolve any issues. It can also send real-time diagnostics and test results to our Customer Experience Team, allowing us to offer even more comprehensive support.

    Learn more on our StartCare Page.


    Using this app didn't solve your issues?

    Our friendly Customer Experience Team is available 24/7. Call 1-866-434-5888 for assistance, now.

    Let us know that you’ve already run the StartCare scan and be sure to have the key code from the right-hand corner of your screen ready to share.

Where do you want service?

Type in your address to find out what services are available there.

Are you an existing customer?

Where do you want service?

Type in your address to find out what services are available there.

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